Case Study: Illingworth Research Group

Patient-focused clinical services specialist optimises operational efficiency, compliance and ease of expense reimbursement for trial participants with Caxton.

As an award-winning clinical research specialist, Illingworth Research Group has over 20 years of experience in providing home health and patient concierge services in over 45 countries.

As a key vendor, Caxton has provided payment services to Illingworth Research Group and supported pioneering technological development that seeks to promote a more rewarding and inclusive experience to patients and their families, with the goal of achieving cost-neutral participation in clinical trials worldwide. Working to strict regulatory and data protection standards, Caxton helps Illingworth Research Group provide high quality service to global pharmaceutical, biotechnology and medical device companies.

Chris Wells, Senior Director of Patient Concierge of Illingworth Research Group shared that: “We were already using Caxton to streamline our patient reimbursement services and desired to extend the partnership to optimise the patient experience. As a healthcare specialist we understand the importance of confidentiality and data privacy, so utilising a like-minded organisation who can help collaborate effectively to deliver solutions, safeguard our patients and reduce the burden of their clinical trial participation is crucial.”

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