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Travel Money Australia

Featured

3 Rockfig Team

WEBINAR: Rebel retirement

Register for George Jerjian's Around the world in 80 days, trip of a lifetime
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This simple trick will save you money when spending abroad

How to avoid additional costs when spending abroad.
Website Menu - Featured Images 1

Travel money blog - All posts

Travel money tips and holiday hacks for the savvy traveller.
Multi-Currency Account dropdown_graphic

International Payments

Multi-Currency Account

Regular Money Transfers

One-Off Money Transfers

Large Money Transfers

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Trade Online

Video how-to's

New to the online platform? These short videos show you what to do

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Currency Tools

Rate Alerts

Daily Market Email

Personal Currency Workshop

Monthly Currency Outlook Webinar

Get ready to stay one step ahead in the currency markets. Sign-up today.

Featured

Website Menu - Featured Images 3

What is Non-Dom?

Read all about the new tax changes implicating non-domiciled residents.
Website Menu - Featured Images 4

Buying property abroad?

Read all about the benefits to buying property overseas.
Travel Extras dropdown_graphic

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Get nimbl for 6-16 year olds.

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OUR COMMITMENT TO FAIR CONSUMER TREATMENT

Consumer Duty

At Caxton Payments, we pride ourselves on treating our customers with fairness, respect, and empathy. We are fully dedicated to meeting the high standards set by the Financial Conduct Authority's (FCA) Consumer Duty, which aligns with our existing values and commitment to providing excellent customer experiences.

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Our Customers' Needs and Expectations

At Caxton Payments, understanding our customers' needs is at the core of our business. We conduct regular customer surveys, carefully listen to their feedback, and analyse customer data to gain valuable insights. By doing so, we ensure that our products and services precisely cater to our customers' requirements, providing them with an unparalleled experience.

Constantly Improving our Products and Services

To meet and exceed our customers' expectations, we consistently review and refine our products and services. By actively seeking customer feedback, conducting market research, and analysing internal data, we identify areas where enhancements can be made. This ongoing process ensures that we continuously improve and innovate to deliver the best solutions to our customers.

Clear and Concise Communication for Enhanced Understanding

We believe in transparent communication that our customers can easily comprehend. At Caxton Payments, we use plain language in all our communications to avoid ambiguity and ensure clarity. Whether it's our website content, marketing materials, or customer interactions, we make sure that jargon and technical terms are avoided, allowing our customers to make informed decisions.

Offering Products and Services with Fair Value

At Caxton Payments, offering fair value to our customers is paramount. We meticulously design our products and services to align with our customers' needs and ensure that they receive genuine value for their financial requirements. Our pricing is transparent and competitive, empowering our customers to make choices that suit their individual circumstances.

Dedicated and Accessible Customer Support

Providing exceptional customer support is a cornerstone of our philosophy at Caxton Payments. We have a dedicated team of highly trained and knowledgeable customer service representatives who are always available to assist our customers promptly and efficiently. Our commitment to timely responses extends to various communication channels, including email and live chat, providing our customers with convenient ways to reach us.

Empowering Our Customer Service Representatives

We empower our customer service representatives to make informed decisions that prioritise the benefit of our customers. Their expertise and dedication ensure that every interaction with Caxton Payments is positive and results in optimal solutions for our customers.


Embracing the Importance of the Consumer Duty

We firmly believe that the Consumer Duty is a crucial step towards ensuring positive outcomes for all consumers in the financial services industry. At Caxton Payments, we are fully committed to upholding the Consumer Duty's requirements and maintaining our promise to provide our customers with the highest standard of service and care.