Consumer Duty

Our Customers' Needs and Expectations

Constantly Improving our Products and Services

To meet and exceed our customers' expectations, we consistently review and refine our products and services. By actively seeking customer feedback, conducting market research, and analysing internal data, we identify areas where enhancements can be made. This ongoing process ensures that we continuously improve and innovate to deliver the best solutions to our customers.

Clear and Concise Communication for Enhanced Understanding

Offering Products and Services with Fair Value

At Caxton Payments, offering fair value to our customers is paramount. We meticulously design our products and services to align with our customers' needs and ensure that they receive genuine value for their financial requirements. Our pricing is transparent and competitive, empowering our customers to make choices that suit their individual circumstances.

Dedicated and Accessible Customer Support

Empowering Our Customer Service Representatives

We empower our customer service representatives to make informed decisions that prioritise the benefit of our customers. Their expertise and dedication ensure that every interaction with Caxton Payments is positive and results in optimal solutions for our customers.

Embracing the Importance of the Consumer Duty