My role at Caxton is oversight of operational efficiency - ensuring that everything works exactly the way it is supposed to. My colleagues and I dig deep into the platform every day to carry out thorough assessments that test the integrity of our platform and make sure that the customer experience continues to be the high quality experience we’ve promised them.
What makes Caxton different from my previous professional experiences is everyone’s continuous commitment to improvement. Each day offers me the opportunity for continuous learning, as I collaborate with a team of driven and ambitious individuals who work tirelessly to keep enhancing our product. Together, we synergise our efforts to remain at the forefront of industry advancements and maintain our commitment to providing our clients with an unparalleled, best-in-class experience.
Working in the regulatory side of finance is all about supporting good outcomes. At minimum we need to be compliant with regulations, and it’s important to remember that the regulations aren’t there to stop you from expanding or doing business, but to ensure a fair and safe experience for the consumer. The FCA make sure that we’re applying the rules as they’re supposed to be, not just ticking the box.
Caxton is not exactly a box-ticking business anyway. We’re unlike many businesses in fintech in that we’re so reliably available to people. Having people on the phone available for our customers to talk to, and being able to do that in a regulatorily compliant and secure way, is really unique. We’re combining the best of having the human touch, with carefully following the stringent data protection rules we’ve set for ourselves, above and beyond what the FCA requires.
Alia, Customer Success Manager: "Working in the Customer Success team our role is very varied, but always with the customer at the heart of it. When a customer calls in to resolve an issue that’s our main priority."
Rebecca, Customer Success Executive: "It’s important that we deliver like we say that we can. I appreciate that we’re given the time to build rapport with a customer and connect on a personal level to ensure the query is truly resolved. We often offer our contact information to give that personal service and make sure if anything does come back up, it can be resolved even quicker. We are actively listening to our customers, person to person.”
Vivienne: "Caxton as a company has a great culture. Everyone pitches in to help out, which makes you want to work harder. And they take mental health very seriously which is rare unfortunately. Managers and colleagues have the attitude of ‘don't’ add on to the burden, help carry it.”
Data is an important pillar at the core of Caxton's business. As a fintech, data helps us enhance our products for our customers and tailor our services for our partners, and those data-driven solutions equally helps us identify new growth opportunities. Data ethics, privacy and data security is and always will be a top priority for us.
Inclusion, diversity and gender equality are not just buzzwords in Caxton, but a true measure of how we work. Leadership is 50-50 male and female and this trickles down throughout the organisation. And more than that, there is a clear culture of recognising each other’s contributions and shouting them out.