Security and fraud

How fraudsters contact you

Here are some common ways that criminals may attempt to trick you into giving away your money. 

Fake telephone calls

Fraudsters may call you posing as a bank or the organisation that holds your account, asking for personal details such as your PIN or account password. 

Fake emails 

Emails from fraudsters may appear to be from a trusted organisation, but are attempting to gain personal information from you. Don't click odd links.

Text message fraud

Fraudsters send texts pretending to be from a bank or trusted organisation. They may claim a payment has failed in an attempt to gain personal information. 

Types of fraud

Identity Fraud

Fraudsters may gain enough personal information to impersonate you and access your accounts. 

Social Engineering

Fraudsters could trick or manipulate someone into handing over critical information such as passwords and banking details. 

Sim Swapping

Fraudsters gain enough personal information to convince mobile networks to move your mobile number to their device, giving them access to many of your accounts. 

ATM Fraud

Fraudsters use cash machines to steal your data or card.

Investment Fraud

Investment schemes that seem too good to be true may be fraudulent, resulting in your money being stolen. 

Types of scams

The most common type of fraud  is APP fraud. APP stands for Authorised Push Payment. APP fraud is a type of scam where a criminal tricks someone into willingly making a bank transfer to them. By staying informed and vigilant, you can help protect yourself from the risks of APP fraud.