NEW FEATURE: Expense Any Card on the Caxton Expense Platform
Expense Management that flexes to your unique way of doing it
Multi-Currency Accounts
GBP, currency and holding accounts.
International Payments
Money transfers for business.
Currency Risk Management
Minimise effect of FX volatility.
Payroll Payments
Reduce payment timelines by 3+ days.
Supplier Payments
Faster payments for AP teams.
Expense Management
Complete platform that flexes to your business.
Embedded Finance
Add bank-like functionality via API.
Join Our Networks
Career Collective
Multi-Currency Accounts
GBP, currency and holding accounts.
International Payments
Money transfers for business.
Currency Risk Management
Minimise effect of FX volatility.
Payroll Payments
Reduce payment timelines by 3+ days.
Supplier Payments
Faster payments for AP teams.
Expense Management
Complete platform that flexes to your business.
Embedded Finance
Add bank-like functionality via API.
Join Our Networks
Career Collective
Hailing from a legal background, complete with a stint as a trainee legal secretary, Alana found a taste for the financial world when she joined Caxton in 2004. Fast-forward to today, with extensive hands-on experience in the payments and pre-paid card space, she sits on the executive team as COO – overseeing the Operations, Product, Tech, and Customer Service teams.
Alana Parsons is an accomplished business executive with extensive hands-on experience in the foreign exchange, payments and pre-paid cards sectors. She has a wealth of experience in the operations, customer service, sales and back office teams for a company with a 1 billion turnover.
Alana Parsons is the Chief Operating Officer at Caxton Payments Ltd, where she has worked for nearly 19 years. She has been instrumental in bringing the business to its current success, creating and embedding the customer focus that Caxton is known for.
With her deep understanding of every aspect of payments, Alana enjoys exceeding customer expectations through continuously improving business standards. She also has a particular interest in new product development and innovative partnerships, pushing not only Caxton but also the fintech industry as a whole to new heights. Alana enjoys speaking about how to build career longevity in fintech and how customer service forms the basis of a successful business.
Can you be a five star business based only on product? We won’t say it’s impossible, but leaning to heavily into product means you risk forgetting a crucial piece of the customer satisfaction piece – your customer service. A great product makes for a happy customer, but great customer service makes a fan. And especially now, when automation means we have the opportunity to achieve more with less – as long as we remember that a human connection cannot be automated. Listen to our COO, and CEO of recent acquisition Nimbl, Alana Parsons talk about how to use technology to form a deeper customer relationship.
Alana has been a guest on a number of media channels including Fintech Rewired and TrueLayer's Payment People.
Caxton partnered with TrueLayer to power payments through Open Banking. Alana sat down to talk with TrueLayer about her two decade career in the payments sector and discuss how payments has changed over that time. Find the full article here on the Payments People blog, as a part of their interview series.
Alana joined Fintech Rewired Season 1, which looks to discuss the future of embedded finance from some of the biggest names in the industry. Alana was put to the test by answering questions about API, virtual IBAN's and embedded finance, while competing in a game of shuffleboard. She also got the opportunity to share her experience of being COO of Caxton and the direction of the company going forward. Find the full episode and more on the Fintech Rewired YouTube channel.
Contact the team about having Alana speak at your event, participate in your round table discussion, or offer a quote for your publication.