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HELP

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Buy Back Guarantee

Buy Back Guarantee is available to Caxton customers through caxton.io only.

You must make an overseas transaction in the guaranteed currency before you will be able to redeem the product.

You must redeem the product within 90 days of purchase and within 30 days of your first overseas transaction in the guaranteed currency.

The Buy Back Guarantee can be applied only once and only for the currency against which it was purchased.

The total value of protected currency (purchased by your Buy Back Guarantee) will start to reduce upon your first spend overseas, even if you have pre existing funds on your account, or if you add additional funds afterwards.

The amount of redeemed currency cannot be more than the original load amount against which the Buy Back Guarantee purchased.

Buy Back Guarantee is non-transferable between currencies and non-transferrable between loads.

The Buy Back Guarantee applies to the exact transaction amount and is processed on a "first in, first out" (FIFO) basis. This means that the funds linked to your first Buy Back Guarantee will be depleted first, even if you add additional funds to your card later. Any future Buy Back Guarantees will apply to new overseas transactions and their corresponding load amounts. If you load your card again, a new Buy Back Guarantee can be applied to those new funds, and the FIFO rule will apply to each new transaction.

Buy Back Guarantee applies only to Mastercard prepaid cards loaded through caxton.io.

Caxton reserves the right to change the terms of or withdraw the Buy Back Guarantee at any time and with immediate effect. Any existing Buy Back Guarantees will be honoured.

Buy Back Guarantee must not be used for speculative purposes.

Full Caxton terms & conditions apply to the use of all services.

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Caxton Payments
2 Leman St 
London, E18FA, UK

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© 2025

Caxton Payments Limited is authorised and regulated by the Financial Conduct Authority for FSMA authorised business (FRN: 431844) and for the issuing of electronic money and payment services (FRN: 900663). Registered office: 2 Leman Street, London, E18FA, UK. We are also registered as a data controller with the Information Commissioner’s Office, registration number Z7413780.

The Caxton card is issued by PSI-Pay Ltd pursuant to a license by Mastercard® International Incorporated.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.