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The ATM or merchants tried to charge me in pounds, what should I do?

Many ATM’s (and merchants) will pick up that your card was issued in the UK. Once these machines realise that your card is a UK issued card it doesn’t recognise that you hold the local currency and will offer you a conversion. This is called Dynamic Currency Conversion.<br/><br/> In order to avoid this extra charge please always select to be billed in the local currency, for example if you are in the Eurozone always select to be billed in EUR.

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Caxton Payments, 2 Leman St,
London, E18FA, UK


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©2023 Caxton Payments Limited is authorised and regulated by the Financial Conduct Authority for FSMA authorised business (FRN: 431844) and for the issuing of electronic money and payment services (FRN: 900663). Registered office: 2 Leman Street, London, E18FA, UK. We are also registered as a data controller with the Information Commissioner’s Office, registration number Z7413780.

The Caxton card is issued by PSI-Pay Ltd pursuant to a license by Mastercard® International Incorporated.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.